Bridge at sunset
Bridging the values gap
For any organisation, the gap between having values and living those values is the key. It’s the gap that matters. How to bridge the gap. It’s no good having professed values if they’re not lived -  Every. Single. Day. Communications is the fastest, most far-reaching, most consistently successful and most...
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Woman in disbelief holding a mobile phone
Why automated group emails fail
Communication is always personal. It’s always one-to-one. If you forget this golden rule, your automated group emails are going to suck. True fact: Everyone is the centre of their own world. Everyone is the main character in their own story. That’s just a consequence of how we experience life through...
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How to handle conflict: a simple 3-step guide
What can we learn from Federal Health Minister Greg Hunt’s recent attack on ABC journalist Michael Rowland? This: If a conversation gets hostile, go back to your values. Let’s break down what happened in the contentious interview. So you can learn how to handle a situation like this when it...
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Why imposter syndrome is fake. And how to overcome it.
Imposter syndrome is a fake theory. And our faith in it is holding us back. The standard description of imposter syndrome goes something like this: a persistent doubting of our own abilities and the fear of being exposed as a fraud when our inadequacies are discovered. But it doesn’t stack...
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Good comms is authentic comms
Authenticity is gold in business.  It builds trust. Generates clients. Sells products and services. And it feels good to be living authentically too. Your business communications have a vital role to play in expressing your authenticity. Your comms should match who you truly are as a person and as a...
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Do LinkedIn better
I recently updated my LinkedIn page. So what? Well, it might be a useful model for you to follow. Why LinkedIn matters Before we get to that though, let's be clear on why LinkedIn matters. LinkedIn is still the dark horse of social media. But that's changing. More and more...
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Overcoming racism through listening
Listening - and asking questions - is a potent way to help overcome all forms of discrimination, including racism. That was the clear and powerful message of US author, thought leader and CEO Alaina Love on a Tasmanian Leaders webinar this morning, delivered in the context of #covid19 and #BlackLivesMatter. As Alaina put it to...
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Face masks
Need coronavirus comms help? I’ve got you COVID.
Like many businesses, Leigh Arnold Communications has done some serious pivoting in recent weeks in response to COVID-19. I only say pivot because I know it drives a friend of mine nuts! Pivot, Kelly. Pivot. But seriously, shifting the focus to COVID-19 related work has been a big change. What...
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Woman listening
Welcome to my world
The Great Shutdown has been a shock for many extroverts. For the first time, extroverts are experiencing what introverts put up with most of the time: this is what it’s like to live in a world designed for the opposite temperament. Right now, quiet time, slowing down, staying home, deep...
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Leigh Arnold
COVID-19: Free communications help
Leigh Arnold Communications is offering free targeted communications support to Tasmanian organisations and businesses who need help responding to COVID-19. This offer is for Tasmanian organisations and businesses whose work aims to make a positive difference for people and communities. What help is on offer? Writing such as short communication to your...
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Coronavirus: How introverts will save us all
There is an evolutionary reason for introverts: We help groups survive. Introverts are generally more risk averse and more highly compassionate. That means we spot problems earlier, act cautiously sooner and care far more deeply about the wellbeing of others. With coronavirus sweeping across the globe, these all sound like...
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How to make your business cards better – and get remembered
We've all been there: After chatting with someone at an event, you take their business card, stick it in your bag or pocket and then forget about it. Weeks or months later you stumble across their business card and try desperately to remember who that person was. After a few...
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Better conversations – in one simple step
Having conversations is something most of us do daily. We're so familiar with it we tend to believe we are effortlessly capable, with little need for improvement. In truth, most of us could be better conversationalists. And there is one simple thing to help us achieve that worthy goal. But...
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YOUR SILENCE SAYS SO MUCH
Silence is thunderous with meaning. It’s riotously potent, stridently present. I love silence. I believe we should all speak up more for silence. And listen out for it too. We can do more with silence. I’m not being deliberately eccentric or contrary – a communications professional speaking up for silence....
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WHAT IS COMMUNICATIONS?
Many people don’t know what professional communicators actually do? What is ‘communications’ anyway? Some people reveal their confusion to me like a confession. Others stare quizzically when I tell them I work in comms, half hoping I might fix their phone or upgrade their IT infrastructure. A good many very...
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